Refund policy

Thank you for shopping with Obsessed Clothing. We want you to be happy with your purchase — but we also need clear steps so that refunds and returns are handled fairly and efficiently for everyone.

Please read this policy carefully before making a purchase.

1. Your Rights Under the Australian Consumer Law

Our policy is designed to comply with the Australian Consumer Law (ACL). Under the ACL, consumers are entitled to remedies for products that are faulty, not as described, or do not do what they are reasonably expected to do. This means you may be entitled to a repair, replacement, or refund regardless of what our own policy states for change-of-mind returns.

2. Change-of-Mind Returns

If you simply change your mind about your purchase, these rules apply:

  • You may request a return within 14 days of the delivery/collection date.

  • Items must be unused, unworn, unwashed, and in their original condition, with tags attached and original packaging.

  • You must provide proof of purchase (e.g., receipt or order confirmation).

  • Return shipping costs for change-of-mind returns are your responsibility unless otherwise stated.

Exceptions:

  • Custom or personalised items may not be eligible for change-of-mind returns.

  • Sale items and gift cards are not eligible for refunds or exchanges.

3. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or not as described, please contact us immediately upon receipt.

We will:

  • Assess the issue promptly.

  • Provide instructions on repair, replacement, or refund options, in line with your rights under applicable consumer law.

4. How to Request a Return or Refund

To start a return or refund:

  1. Contact us at: obsessed_clothing@outlook.com clearly stating your order number and reason for return/refund.

  2. If accepted, we’ll issue a Return Authorisation (RA) number and instructions on where and how to send your item.

  3. Do not send items without approval and an RA number — unapproved returns cannot be accepted.

5. Exchange Options

For exchanges, we recommend returning the original item according to this policy and then placing a new order for your desired item. This ensures the quickest turnaround.

6. Refund Processing Time

Once we receive and inspect your return:

  • We will notify you whether your refund is approved.

  • Approved refunds will be issued to the original payment method.

  • Refund processing may take up to 7–10 business days for funds to appear, depending on your bank/payment provider. If the refund doesn’t clear in that time, please contact us.

7. International Customers & Special Cases

European Union Customers:

  • If your order is shipped to the EU, you have a 14-day cancellation right for change of mind from the date of receipt, in addition to the requirements above.

Other regions:
Return timelines and rights are based on local consumer protection laws as applicable.

8. Questions or Help

If you’re unsure whether your item qualifies for a return or refund, or if you need help starting the process, contact us at:
📧 obsessed_clothing@outlook.com
We’ll do our best to assist you quickly and fairly.

Last updated: 17/2/2026